Beginning in September 2022, Jet Black has switched how we bill for appointments, we have switched to a time-based pricing model. Existing appointments will continue to use our old prices, you can find out more below under prices.
We are answering emails Tuesday through Saturday and will get back to you as quick as possible with some options.
Looking forward to seeing everyone in our chairs!
xo Ilona & Staff
Ilona - $140/hr
Owner & Stylist
Recommends: Wednesday morning yoga at Pure Yoga with Jen 🙂
Bucket List Items:
- Compete on MasterChef Canada
- Create an award winning collection for NAHA’s
- Help build homes or a school in a 3rd world country.
Owner / Photographer
Recommends: A yummy dinner at Arlo, or heading over to the Whalesbone for some Oysters.
Outside of Jet Black:
- Mountain Biking, Soccer, Snowboarding
- Software Architect at a fast growing company (Assent)
- Being a dad to our little guy James.
Brooke - $95/hr
Recommends: The green curry at Royal Thai
Bucket List Item: To own a dog shelter for rescue dogs.
Next Destination: Italy or Alaska
Jess - $125/hr
Next Destination: Down south to a Caribbean Island
Loves: Christmas every year.. Obsessed
Lauren - $55/hr
Favs: I love to draw and paint!
Did you know: I collect plants, love animals and have a cat named Bonsai 🙂
Leila - $70/hr
Recommends: Drop by in the afternoon to the Whalesbone on Kent St for a bowl of chowder and a lobster roll for a quick and yummy lunch!
Guilty Pleasure: instant noodles
Maddie - $125/hr
Recommends: Mooshu for their delicious and also vegan friendly Ice Cream.
Bucket List Items:
- Refurbish a van and tour around.
- Go snowboarding and surfing in Japan.
- Take my mom travelling.
Miranda - $85/hr
Would love to visit: Anywhere with capybaras
Loves: The Jonas Brothers, making weird earings & playing my ukulele!
Skye - $115/hr
Recommends: An Elderflower Collins at Joeys
Loves: Travelling, spending time at the cottage and the outdoors.
Tatiana - $100/hr
Recommends: Crispy beef from Sweet Basil
Hobbies: collector of plants, foraging the forests, cat mom, creating art in all mediums.
Next Destination: New York to visit my family
Front Of House
Would love to visit: Peru or Taiwan
Studying: Biopharmaceutical Science
Front Of House
Places to visit: Ao Island, the island of cats!! Switzerland & Norway
Guilty Pleasure: Candy Corn
How does time based pricing work?
Time-based pricing is fairly straightforward. If you’ve decided for your next appointment that you would like to go lighter, add some colour, and maybe switch up your style, your stylist will let you know that you will require an appointment of 4 hours (for example). If your stylist charges $100 per hour, then your bill at the end of your appointment will be $400 + tax, there are no other add-ons and no added tips or gratuity.
So, you don’t accept gratuity?
No, with time-based pricing gratuity is not expected, our stylists have set their prices based on their level of skill and expertise. With time-based pricing, your time in the salon is spent 100% 1 on 1 with your stylist, we will no longer be overlapping appointments, we’re hoping to elevate the experience in the salon and meet all of your hair needs and expectations.
Why do you offer time-based pricing?
It is a more clear way to set up reservation time, the expectation of the client, be more inclusive, gender neutral and elevate our industry and be paid for our expertise based on time, and not by product.
We also feel that tipping has gotten out of hand across many industries and it should be up to the business to provide our employees with a stable, guaranteed livable income, and at the same time set the expectation of the cost for our clients without any additional fees/tips etc.
What about your stylists, how does this affect their pay?
At Jet Black our staff are primarily paid on a commission basis, meaning that they are compensated for the services they provide to clients. This system rewards our experienced and skilled stylists for their talent and hard work. However, we do start the apprentices on our team on an hourly basis. This allows them to gain experience and training while still earning a fair wage. This approach allows us to provide a well-rounded and comprehensive service to our clients, while also ensuring that all of our staff are fairly compensated for their time and skill.
Time based pricing doesn’t change the renumeration structure, in fact it benefits the stylist as longer appointments are scheduled for the correct amount of time, and they are compensated for the time that they have spent working. (ie: in the past a haircut that took an extra 30 minutes every visit was still charged a flat haircut rate).
Jet Black also provides education, travel, an RRSP Plan and comprehensive health and dental benefits to all our full-time employees.
What if my service takes a little bit longer?
Under normal circumstances where the appointment took longer than expected, the quoted/booked time is the time that will be charged, there are no overage charges. In the event that you’ve decided to change direction to something requiring more time, we’ll discuss that at the beginning of your appointment and make a decision at that time.
We understand that unplanned issues can come up and you may need to cancel or reschedule your appointment. In order to provide the best possible service to all of our clients, we respectfully request at least 72 hours notice for cancellations or rescheduling.
Our salon operates on a commission-based system for our staff, meaning that they are paid for the services they perform. A last-minute cancellation not only affects their schedule and ability to book other clients, but also costs them a significant loss in potential earnings. In order to ensure that our staff are fairly compensated for their time and skill, we have implemented a cancellation policy. We kindly ask that clients provide at least 72 hours notice for any cancellations or reschedulings in order to minimize the financial impact on our staff.
Cancellations made less than 72hours before the scheduled appointment time will be subject to a cancellation fee of 50% of the scheduled service total. No-shows will be charged the full amount of the scheduled service.
Please contact the salon at least 72 hours in advance to cancel or reschedule your appointment.
Please note that this policy applies to all appointments, including first-time clients.
All haircuts are customized to your specific hair goals and include a wash and style.
Textured Hair Cuts
These services are performed by stylists specifically trained in all textures of hair. This includes a cut, wash and style.
Please arrive with your hair dry, detangled, curly and down (no ponytails please or pulled back)
Everything from grey coverage to a full-on hair colour change, we have a team that can do it all.
Foilyage, Balayage, Babylights, Highlights, You don’t need to know which one you need, just how blonde you want to be and we take care of the rest
Just an accent or the whole unicorn. We can do it all
Our extension specialists are trained in several extension methods so we can find the right one for you. This service requires an in person consultation and deposit prior to booking.
Time is based on in person consultation.
You can contact us by email or phone and we will get back to you during business hours or before.
|Phone: (613) 569-4247|
|386 MacLaren Street Ottawa, Ontario K2P 0M8|
|Tuesday – 10:00-6:00|
|Wednesday – 9:00-8:00|
|Thursday – 9:00-8:00|
|Friday – 9:00-5:00|
|Saturday – 9:00-5:00|