How does time based pricing work?

Time-based pricing is fairly straightforward.  If you’ve decided for your next appointment that you would like to go lighter, add some colour, and maybe switch up your style, your stylist will let you know that you will require an appointment of 4 hours (for example).  If your stylist charges $100 per hour, then your bill at the end of your appointment will be $400 + tax, there are no other add-ons and no added tips or gratuity. 

So, you don’t accept gratuity?

No, with time-based pricing gratuity is not expected, our stylists have set their prices based on their level of skill and expertise.  With time-based pricing, your time in the salon is spent 100% 1 on 1 with your stylist, we will no longer be overlapping appointments, we’re hoping to elevate the experience in the salon and meet all of your hair needs and expectations. 

Why do you offer time-based pricing?

It is a more clear way to set up reservation time, the expectation of the client, be more inclusive, gender neutral and elevate our industry and be paid for our expertise based on time, and not by product.  

We also feel that tipping has gotten out of hand across many industries and it should be up to the business to provide our employees with a stable, guaranteed livable income, and at the same time set the expectation of the cost for our clients without any additional fees/tips etc.

What about your stylists, how does this affect their pay?

At Jet Black our staff are primarily paid on a commission basis, meaning that they are compensated for the services they provide to clients. This system rewards our experienced and skilled stylists for their talent and hard work. However, we do start the apprentices on our team on an hourly basis. This allows them to gain experience and training while still earning a fair wage. This approach allows us to provide a well-rounded and comprehensive service to our clients, while also ensuring that all of our staff are fairly compensated for their time and skill.

Time based pricing doesn’t change the renumeration structure, in fact it benefits the stylist as longer appointments are scheduled for the correct amount of time, and they are compensated for the time that they have spent working. (ie: in the past a haircut that took an extra 30 minutes every visit was still charged a flat haircut rate).

Jet Black also provides education, travel, an RRSP Plan and comprehensive health and dental benefits to all our full-time employees.

What if my service takes a little bit longer?

Under normal circumstances where the appointment took longer than expected, the quoted/booked time is the time that will be charged, there are no overage charges.  In the event that you’ve decided to change direction to something requiring more time, we’ll discuss that at the beginning of your appointment and make a decision at that time.

We understand that unplanned issues can come up and you may need to cancel or reschedule your appointment. In order to provide the best possible service to all of our clients, we respectfully request at least 72 hours notice for cancellations or rescheduling.

Our salon operates on a commission-based system for our staff, meaning that they are paid for the services they perform. A last-minute cancellation not only affects their schedule and ability to book other clients, but also costs them a significant loss in potential earnings. In order to ensure that our staff are fairly compensated for their time and skill, we have implemented a cancellation policy. We kindly ask that clients provide at least 72 hours notice for any cancellations or reschedulings in order to minimize the financial impact on our staff.

Cancellations made less than 72hours before the scheduled appointment time will be subject to a cancellation fee of 50% of the scheduled service total. No-shows will be charged the full amount of the scheduled service.

Please contact the salon at least 72 hours in advance to cancel or reschedule your appointment. 

Please note that this policy applies to all appointments, including first-time clients.

Hair Cuts

All haircuts are customized to your specific hair goals and include a wash and style. 

~1 Hour

Textured Hair Cuts

These services are performed by stylists specifically trained in all textures of hair. This includes a cut, wash and style.

Please arrive with your hair dry, detangled, curly and down (no ponytails please or pulled back)

~1-2 Hours

Hair Colour

Everything from grey coverage to a full-on hair colour change, we have a team that can do it all.

~2-3 Hours

Blondes

Foilyage, Balayage, Babylights, Highlights, You don’t need to know which one you need, just how blonde you want to be and we take care of the rest

~3-6 Hours

Rainbow Colours

Just an accent or the whole unicorn. We can do it all

~4-7 hours

Extensions

Our extension specialists are trained in several extension methods so we can find the right one for you. This service requires an in person consultation and deposit prior to booking.

Time is based on in person consultation.